Burlington IT Helpdesk Services

Outsource our IT helpdesk in Burlington for 30-minute issue resolution

Eliminate delays with our advanced helpdesk support services, ensuring swift resolutions with an impressive 99.48% customer satisfaction rating.

Increase operational efficiency with a 95% reduction in recurring IT issues within just three months of service.

Strengthen your IT infrastructure with managed helpdesk services, offering flexible pricing options and transparent, predictable costs.

Optimize productivity using our remote helpdesk services that prioritize quick responses, featuring a 10-minute email response time.

Secure your systems with our proactive IT helpdesk outsourcing and benefit from continuous monitoring and real-time threat detection.

Request a Quote for IT Helpdesk Services Burlington, ON

Our Partners

Clients trust us for our services

We’d love to tell you about our work, but we’d rather show you.

They were great to deal with. Listened to the issues I was having, asked the right questions and explained everything that they were doing on my PC and Laptop while they were doing it. They were very patient. They did a wonderful job.

Dan Bernard

North American Logistics Manager, AEC Solutions

They were great! Very easy to work with and knew exactly what to do. They made sure all our concerns were taken care of. Thanks!

Jennifer

Director of Sales, Casablanca Hotel

They quickly diagnosed and resolved the issues we were experiencing. Their expertise and efficiency minimized our concern and ensured that our systems were safe and secure. What truly stood out was their dedication to customer service. They went above and beyond to ensure that all our concerns were addressed, and even followed up to make sure we had resolved all our concerns. Their friendly and approachable demeanor made the entire experience pleasant and stress-free. I highly recommend them for any IT service needs. The IT Force team's skills, professionalism, and commitment to excellent service are truly commendable. We are grateful for their assistance and look forward to our continued business dealings.

Pamela Durigan

Vice President, Employment Professionals Canada

Very kind and understanding with a great energy. They worked some sort of IT magic that many techy people have not been able to do over the last few days. THANK YOU

Julie Deschambault

Assistant Director, Camp Maple Leaf

They were totally awesome and so patient when working with not only me but also the QuickBooks IT department to get the issue resolved and working for us.

Elizabeth Johnston

Hastec Engineering

IT Force went out of its way to make sure the situation was fully resolved before closing the ticket and was responsive when the issue occurred live, as it did not occur during our originally scheduled resolution time.

Stephanie Khurana

President, Netchem

They were extremely helpful on this, working with me to understand SharePoint sites and how to make them available to outside vendors when needed. I now feel confident we can share production-related documents without compromising our internal confidential documents.

Cindy Mousseau

About IT Force’s Helpdesk Services

With 26 years in business, our IT company supports 50+ companies with 8 IT technicians. A Microsoft Silver, Lenovo Silver, and WatchGuard partner, we deliver trusted IT solutions.

Our Trusted Burlington IT Helpdesk Clients

Why Choose Us

Know why our Helpdesk Services are the Best in Burlington, ON

Reduce Downtime, Boost Productivity
Enhance your business operations with our IT helpdesk services in Burlington, experienced in cutting recurring IT issues by 95% after just 3 months.

Flexible Pricing Options
Experience cost-effective IT helpdesk outsourcing tailored to your needs, with no monthly commitments and a no-risk trial period for peace of mind.

Expert Team Support
Benefit from our highly qualified team, as our helpdesk support services provide expert assistance, ensuring efficiency with 217 years of combined experience.

IT Helpdesk Services in Burlington, Ontario

Expert IT Helpdesk Services in Burlington, ON

Experience responsive support with our highly trained team at the IT helpdesk in Burlington, achieving high customer satisfaction by resolving issues swiftly and effectively.

Rapid Issue Resolution

Resolve issues swiftly with our rapid response team, reducing downtime to keep your business operations optimal. We understand that any delay can be costly and disruptive, which is why our goal is to address and resolve issues efficiently.

Our proactive approach includes:

- Advanced ticketing for speedy resolutions
- Remote and unattended access to fix problems
- Personalized support for quicker interventions

Achieve a 95% reduction in recurring IT issues after just three months with our expert services, ensuring your technology environment is always running smoothly.

Customized IT Solutions

Tailor your IT solutions to meet unique business needs with our customized approach. Many businesses struggle with generic solutions that fail to address specific operational challenges. We design and implement IT strategies that align perfectly with your business goals.

Our customization includes:

- Personalized IT roadmaps updated three times a year
- IT solutions tailored to industry-specific needs
- Flexible pricing to fit your budget

Experience the power of our industry expertise for manufacturing clients, enhancing productivity and security with over 26 years in the field. This ensures you receive solutions that are effective and strategic.

Certified Expert Team

Gain confidence in your IT outcomes with our certified expert team. Businesses often face challenges with underqualified IT support, leading to prolonged issues and inefficiency. Our team’s certifications ensure you're in capable hands.

Our expertise covers:

- Microsoft Silver and Lenovo Silver partner certifications

- CompTIA A+, Network+, Security+ qualifications

- Specialized skills like WatchGuard and Veeam VCSA certifications

Benefit from our team's dedication, offering a combined experience of 217 years, which delivers reliable and informed IT solutions tailored to your needs.

24/7 Availability

Ensure your business operates without interruptions by having our IT experts available around the clock. We understand that IT issues can arise at any time, and any delay in response can lead to productivity losses and frustrated employees.

Our team quickly addresses issues such as network outages, system slowdowns, and software glitches, ensuring minimal downtime for your operations. With 24/7 support and a 10-minute response time for emails, ensuring you're never left waiting.

Experience peace of mind knowing our certified technicians are ready to assist you at any hour, providing the expertise and support necessary to keep your business running smoothly.

Seamless Onboarding Process

Streamline the transition to our IT services with our seamless onboarding process. We recognize that switching providers can be daunting, causing unnecessary disruptions and stress.

Our onboarding specialists manage every detail, ensuring you experience minimal downtime. We set up user accounts, configure networks, and conduct thorough IT assessments. You benefit from a streamlined migration process, which typically completes in under a week.

Trust in a process backed by our 26 years in business, focused on making your transition as smooth as possible, reducing the burden on your team, and allowing you to return to business as usual swiftly.

Awards & Certifications

Proven IT Helpdesk Support Services in Burlington

95%

Reduced recurring IT issues for seamless operations

99.48%

Client satisfaction rating showcasing excellent service

30-Minute

Swift resolution for quick issue troubleshooting

Award‑Winning Burlington IT Helpdesk Services with a 99.48 % Satisfaction Rate

Experience unmatched IT helpdesk services in Burlington with our team’s rapid response times, averaging less than 2 minutes. Our proactive approach ensures your business runs smoothly.

Avoid common IT helpdesk outsourcing pitfalls with our personalized support. Enjoy peace of mind knowing you’re backed by our flexible, no-risk trial periods.

Achieve operational excellence with managed helpdesk services tailored to your needs. Our 95% issue resolution rate means fewer disruptions and more productivity.

IT Force

IT Helpdesk in Burlington

1100 Walkers Line Suite 501, Burlington, ON L7N 2G3, Canada

(289) 812-8545

Say Goodbye to IT Downtime With our Helpdesk Services

Achieve uninterrupted operations with our 99.48% satisfaction-rated support.

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Explore Our Additional Services in Burlington

Access comprehensive IT solutions tailored for your business needs.

IT Services IT Consulting IT Support Network Support Cybersecurity IT Outsourcing

Miracle outcome in time of disaster

When IT Force first came on the scene, Native Horizons Treatment Centre, a registered charitable organization, had no reliable phone system or centralized server. Although technology and communications are important to them, they had no IT expertise and support to depend on. There was no integration between business apps, no security. They were exposed to every possible security, failure and redundancy risk. Later, the organization experienced a fire and burnt to the ground, destroying the entire administration wing.

Supporting people with restorative powers

Camp Maple Leaf (established in 1955) is a not-for-profit summer camp program for children where leadership’s focus has been more on the children being served than on the technology available to run the organization. When IT Force first met with them their IT capacity and acumen was only slightly higher than zero on a scale of 1 to 10, utilizing outdated laptops and mobile phones. Other than occasional tele-conference calls, the organization lacked the video conference capability which could bring together their geographically dispersed senior leadership team for organizational updates as required throughout the year. The same applied to their newly formed advisory council which lacked the platform to efficiently and effectively enable video meetings throughout the year. The lack of technology utilization also meant that, for the most part, group training of counsellors was limited to onsite-training only one week prior to the arrival of campers at the Camp. Not an ideal situation.

Cost savings for social purpose

In its early days Habitat for Humanity Niagara, a non-governmental and not-for-profit organization, was run by a small team of staff and volunteers who had little knowledge of IT technology or how it could support their efforts. Integration between business applications did not exist, no security measures had been implemented, and they faced all the risks associated with critical failures due to their lack of redundancy. They were quite literally working on borrowed IT equipment. The operation was strangled with no easy path to add new team members to the environment, much less expand their number of retail stores. Needing to address these conditions Habitat Niagara sought a managed IT services provider.

Custom infrastructure drives ROI

Custom-built trailer company, Titan Trailers is a long-time customer of IT Force. Information technology is fundamental to their ongoing operations and success. IT Force strategically helped expand their IT as the company grew from their legacy set up of having one server and eight workstations to their current 20 server SAN solution. They needed reliable and scalable IT that ensured continuous operation to their winning business.

What Is the Response Time for IT Helpdesk Services?

Our response time is prompt, ensuring minimal downtime for your operations. We typically respond within one hour for critical issues, prioritizing problems that could impact your business continuity. Our Burlington IT helpdesk is equipped with advanced monitoring tools to receive alerts and address issues proactively. You'll be notified every step of the way with updates on the progress. This ensures that you're always in the loop, decreasing your time to resolution and helping your team get back to work quickly and efficiently.

How Do You Ensure Data Security in IT Helpdesk Solutions?

Data security is a top priority. Our services integrate industry-standard encryption and multi-factor authentication (MFA) to safeguard your data during helpdesk operations. Each request is logged with a comprehensive audit trail, a crucial measure for compliance and security. Plus, our IT helpdesk undergoes hiring security audits and adheres to the latest cybersecurity best practices. Our holistic approach ensures that your sensitive information remains protected at all times, granting you the peace of mind to focus on your core business functions.

What Platforms and Technologies Do You Support?

We support a wide range of platforms and technologies to match your diverse IT ecosystem. From Windows and macOS to iOS and Android, our skilled technicians are proficient across various environments. Our IT helpdesk is familiar with SaaS applications like Office 365, and Google Workspace, as well as cloud services such as Azure. Whether you're dealing with complex network issues or simple software inquiries, we're here to provide expert assistance tailored to your specific needs.

Do You Offer Customizable IT Support Plans?

Yes, we offer highly customizable IT support plans to suit your business needs. We understand that every organization is unique, and so are their IT requirements. Whether you need support during peak hours, 24/7 assistance, or specific coverage on weekends, we can tailor a plan for you. Our plans are scalable, ensuring they grow with your business. This flexibility guarantees you only pay for what you need, and you have the support structure in place to handle any future growth or changes.

How Do You Handle After-Hours Support Requests?

After-hours support ensures continuous coverage, addressing issues outside of standard business hours. We use an on-call system and automated monitoring to catch critical alerts and prioritize them. Our IT helpdesk services in Burlington are staffed to resolve these issues efficiently, preventing disruptions to your business. Plus, our robust ticketing system tracks every interaction, so nothing gets lost, and you have full visibility into the issue resolution process. This complete service offering means you never have to worry about downtime affecting your operations, regardless of the hour.

Enhance Efficiency with IT Helpdesk Services in Burlington, ON

Leverage over 217 years of combined IT experience to solve complex helpdesk issues efficiently.

Ensure expertise with our team holding certifications like CompTIA Security+ and MS Teams Administrator.

Trust award-winning services backed by ITIL v3 and multiple HDI accolades for unparalleled helpdesk support.

Build strong partnerships with a 10.79-year average client retention for reliable IT helpdesk outsourcing.

Optimize operations with transparent pricing and tailored IT helpdesk services to fit your budget.

Burlington IT Helpdesk Services