Co-Managed IT Services

Empower your IT department with scalable, expert support-gain flexibility, control, and advanced security through IT Force's proven co-managed partnership model.
Why choose IT Force for Co-Managed IT Services?

Alleviate IT staff overload-IT Force's experienced team bridges skill gaps, proven by 25+ years in manufacturing IT.

Enhance security with multi-tier protection and AI-driven threat detection, reducing incidents before they escalate.

Gain full transparency and faster resolutions with a standardized ticketing workflow-track every request with ease.

Stay agile with no monthly commitments-adjust or leave anytime, so you're never locked into unwanted contracts.

Ensure IT roadmaps align with growth goals, updated three times a year for strategic, ongoing improvement.

Request a Quote for our Co-Managed IT Services

Clients Experience Reliable, Scalable IT Partnership

They were great to deal with. Listened to the issues I was having, asked the right questions and explained everything that they were doing on my PC and Laptop while they were doing it. They were very patient. They did a wonderful job.

Dan Bernard

North American Logistics Manager, AEC Solutions

They were great! Very easy to work with and knew exactly what to do. They made sure all our concerns were taken care of. Thanks!

Jennifer

Director of Sales, Casablanca Hotel

They quickly diagnosed and resolved the issues we were experiencing. Their expertise and efficiency minimized our concern and ensured that our systems were safe and secure. What truly stood out was their dedication to customer service. They went above and beyond to ensure that all our concerns were addressed, and even followed up to make sure we had resolved all our concerns. Their friendly and approachable demeanor made the entire experience pleasant and stress-free. I highly recommend them for any IT service needs. The IT Force team's skills, professionalism, and commitment to excellent service are truly commendable. We are grateful for their assistance and look forward to our continued business dealings.

Pamela Durigan

Vice President, Employment Professionals Canada

Very kind and understanding with a great energy. They worked some sort of IT magic that many techy people have not been able to do over the last few days. THANK YOU

Julie Deschambault

Assistant Director, Camp Maple Leaf

They were totally awesome and so patient when working with not only me but also the QuickBooks IT department to get the issue resolved and working for us.

Elizabeth Johnston

Hastec Engineering

IT Force went out of its way to make sure the situation was fully resolved before closing the ticket and was responsive when the issue occurred live, as it did not occur during our originally scheduled resolution time.

Stephanie Khurana

President, Netchem

They were extremely helpful on this, working with me to understand SharePoint sites and how to make them available to outside vendors when needed. I now feel confident we can share production-related documents without compromising our internal confidential documents.

Cindy Mousseau

Trusted By

Maximize Your IT Team's Impact and Efficiency

IT Force's Co-Managed IT Services give your internal team the power of a full IT department-without the overhead. You get access to advanced cybersecurity, AI-driven monitoring, and industry-leading processes that streamline support and boost productivity. Every solution is tailored, so your business stays secure, compliant, and ready for growth. Enjoy flexible engagement and clear communication at every step.

Detailed Co-Managed IT Service Breakdown

Collaborative support and scalable solutions

Team Augmentation

Integrated Support, Zero Overhead

IT Force provides seamless integration with your existing IT staff, allowing your organization to expand capabilities instantly. Your team gains direct access to specialized experts for escalated issues, strategic planning, and project delivery. Our co-managed approach means you stay in control of your IT environment, while leveraging industry-leading processes, regular IT roadmaps, and advanced monitoring. This partnership reduces bottlenecks, enhances security, and improves end-user satisfaction-without the burden of hiring additional full-time staff.

Standardized Ticketing

Transparent Ticketing & Communication

With advanced ticketing systems and clear communication protocols, every support request is tracked and prioritized transparently. Your team receives timely updates, and end-users benefit from faster resolution. This process minimizes downtime, increases accountability, and ensures all issues are resolved efficiently. IT Force's structured workflow is designed to fit your business's unique needs.

Proactive Monitoring

Proactive Monitoring & Fast Response

Proactive server and network monitoring catch potential problems before they escalate. Automated patch management keeps your systems secure and compliant without manual intervention. Remote and unattended access capabilities allow for swift troubleshooting and less disruption to your day-to-day operations, resulting in increased uptime and smoother business processes.

Cybersecurity Layers

Advanced Cybersecurity Protection

IT Force's multi-tier cybersecurity model safeguards your infrastructure with AI-driven threat detection, anomaly-based account protection, and real-time monitoring. Your data, networks, and Microsoft 365 assets are continuously protected from evolving threats, reducing incidents and ensuring compliance in regulated industries. Daily testing and verification maintain the integrity of your backups.

IT Roadmap Updates

Strategic IT Roadmap Planning

Receive customized IT roadmaps updated three times per year. These strategic plans align technology initiatives with your business goals, address emerging risks, and identify new opportunities for efficiency and growth. Regular reviews ensure your IT investments evolve as your organization does, delivering long-term value and measurable results.

No Commitment Model

Flexible Engagement & Pricing

No monthly commitment means you have total flexibility-scale services up or down, or exit without penalty. Transparent, per-user pricing ensures you pay only for what you need, while no-risk trial periods let you experience the value of co-managed IT before making a long-term decision. This model supports businesses through every stage of growth.

Proud to partner with

Proven Results: Key Metrics from Our Co-Managed IT Services

25+

Years of industry experience

IT roadmap updates per year

No monthly commitment required

Flexible, Transparent Partnership for Growing Organizations

Collaborative Expertise: IT Force's specialists work directly with your IT staff, offering guidance and hands-on support for complex projects.
Scalable Support: Adjust service levels as your needs change, with no penalties or long-term commitments.
Transparent Process: Standardized ticketing and regular updates keep you informed, ensuring no surprises.
Security-First Approach: Multi-layered cybersecurity and AI-driven threat detection minimize risk and downtime.
Tailored IT Roadmaps: Receive strategic planning and quarterly reviews to align technology with business goals.

Request Your Custom Co-Managed IT Consultation

Empower your IT team with expert support and proven processes.

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Awards & Certifications

Trustworthy, Proven Processes for Seamless IT Collaboration

IT Force's rigorous internal processes-background checks, structured onboarding, and relationship-driven support-ensure you partner with trustworthy professionals. Automated patch management and remote access capabilities mean issues are resolved quickly, often without disrupting your team. You benefit from proven expertise, measurable productivity gains, and a partnership model designed around your business's unique needs.

Case Studies

Miracle outcome in time of disaster

When IT Force first came on the scene, Native Horizons Treatment Centre, a registered charitable organization, had no reliable phone system or centralized server. Although technology and communications are important to them, they had no IT expertise and support to depend on. There was no integration between business apps, no security. They were exposed to every possible security, failure and redundancy risk. Later, the organization experienced a fire and burnt to the ground, destroying the entire administration wing.

Supporting people with restorative powers

Camp Maple Leaf (established in 1955) is a not-for-profit summer camp program for children where leadership’s focus has been more on the children being served than on the technology available to run the organization. When IT Force first met with them their IT capacity and acumen was only slightly higher than zero on a scale of 1 to 10, utilizing outdated laptops and mobile phones. Other than occasional tele-conference calls, the organization lacked the video conference capability which could bring together their geographically dispersed senior leadership team for organizational updates as required throughout the year. The same applied to their newly formed advisory council which lacked the platform to efficiently and effectively enable video meetings throughout the year. The lack of technology utilization also meant that, for the most part, group training of counsellors was limited to onsite-training only one week prior to the arrival of campers at the Camp. Not an ideal situation.

Cost savings for social purpose

In its early days Habitat for Humanity Niagara, a non-governmental and not-for-profit organization, was run by a small team of staff and volunteers who had little knowledge of IT technology or how it could support their efforts. Integration between business applications did not exist, no security measures had been implemented, and they faced all the risks associated with critical failures due to their lack of redundancy. They were quite literally working on borrowed IT equipment. The operation was strangled with no easy path to add new team members to the environment, much less expand their number of retail stores. Needing to address these conditions Habitat Niagara sought a managed IT services provider.

Custom infrastructure drives ROI

Custom-built trailer company, Titan Trailers is a long-time customer of IT Force. Information technology is fundamental to their ongoing operations and success. IT Force strategically helped expand their IT as the company grew from their legacy set up of having one server and eight workstations to their current 20 server SAN solution. They needed reliable and scalable IT that ensured continuous operation to their winning business.

How does co-managed IT differ from fully managed IT?

With Co-Managed IT Services from IT Force, you can scale your internal IT team's capabilities instantly. Gain access to advanced support, structured communication, and robust cybersecurity while maintaining control. Enjoy flexible pricing, no monthly commitments, and the ability to adjust support levels as your needs evolve. This partnership enhances productivity and empowers your IT department with proven expertise.

Can my internal IT team stay in control with this service?

You retain full visibility and authority over your IT environment while extending your resources. IT Force works alongside your team, supplementing gaps and ensuring seamless collaboration through standardized ticketing and clear, timely updates. This approach keeps you in control of strategy and decision-making, with expert support always available when needed.

What types of businesses benefit most from co-managed IT?

IT Force's co-managed model delivers rapid response through advanced ticketing, relationship-based support, and remote issue resolution. Your end-users receive help from IT professionals who understand your workflows, reducing resolution time and minimizing disruptions. Automated patch management and proactive monitoring keep your systems running smoothly with less downtime.

How quickly can support tickets be resolved?

Your in-house IT staff collaborates directly with IT Force specialists, leveraging their expertise in cybersecurity, cloud optimization, and compliance. Regular strategy sessions, IT roadmaps updated three times a year, and transparent reporting ensure your team stays aligned with evolving business goals and technology trends.

Is there a long-term contract or monthly minimums?

Co-Managed IT Services are designed for organizations that want to strengthen their IT operations without losing control. If your team is overextended, facing complex projects, or needs specialized expertise, this model offers scalable, cost-effective solutions tailored to your needs and growth objectives.