WHY US

Dependable IT solutions and best-in-class support, so you can focus on what you do best.

SERVICE METRICS

Customer satisfaction is our most important metric. Everything else is secondary.

6 min

AVERAGE RESPONSE TIME

(from a real human being)

We respond to 100% of our customer support emails and phone calls within six minutes.

98.9%

CUSTOMER SATISFACTION

(from 349 reactions in the last 90 days)

We treat all our clients like long-term partners. With ITForce, you have a partner for life.

94%

SLA ATTAINMENT

We guarantee to complete service tickets within a prescribed timeline at least 90% of the time.

WHY CHOOSE ITFORCE

We understand how frustrating it can be for small businesses to have an ageing or underperforming IT infrastructure. Or even worse, an unreliable IT partner. That’s why we never accept an assignment unless we believe we can make a positive difference. With over 15 years of success and 100+ years of combined experience, our technicians will work with you to determine the best support package based on your individual needs, backed by the following guarantees:

  • 100% money-back guarantee if you are not completely satisfied with our work within the first 90 days. No conditions, legalese or fine print.
  • If within 24 hours we cannot disinfect or restore your data due to a compromised network, we’ll pay the ransomware on your behalf.
  • Our file recovery promise guarantees a refund of up to 12 months of your backup services, unlimited services to rebuild your network plus fees to pay for another provider’s backup services for the next year if we cannot recover your files after a data loss.
  • Migrate to the cloud based upon our recommendations and we’ll give you 90 days to determine if you made the right move. You can hold us accountable to our claims of quality and performance if you’re not convinced that you made the best possible choice. Contact us and we’ll move you back to your old system with a 100% refund.

With a 98% client support satisfaction rate, it’s no wonder why we maintain such long-term relationships with our clients.

Need assistance?

From cloud integration to backup and recovery, we do it all. Contact our support team today to see if we can resolve your problem on-site or remotely.

MEET OUR EXPERTS

Meet the team responsible for keeping your computer systems safe and secure.

Scott Putman

CEO

Jason Stitt

President

Drew Biglow

New Business Development

Josie Kocsis

Client Account Manager

Daxon Flynn

Sales Administrator

Johanne Shillington

Bookkeeper

Sean Sullivan

Service Coordinator

Matthew Hache

Project Manager

Adam Freeman

Network Administrator

Brendan Balch

Network Administrator

Aaron Chambers

Field Technician

Eli Bokma

Field Technician

Ed Lucy

Field Technician

Unik Givogue

Field Technician

CLIENT TESTIMONIALS

quotation marks
As the Director of Global IT for Anaergia I work with many MSP’s around the world, like IT Force, who support our regional and head offices...
quotation marks
Last year we asked ITForce to research, develop and install a new leading edge I.T. infrastructure for our 80+ I.T. users...
quotation marks
The I.T. infrastructure we needed to deliver a unique 21st century learning experience in our Brantford, Elgin St. campus...
quotation marks
ITForce researched, developed, presented and installed an entirely new leading edge I.T. Infrastructure for our 60+ I.T. users...
quotation marks
This helped ensure that Colio Estate Wines’ I.T. was better aligned to our business needs and able to help meet our growth objectives...
quotation marks
The Technician reached out to our team already on-site and then notified me that the server was restored without the need for an onsite visit...

PROVIDE SERVICE FEEDBACK

Let us know how we’re doing. We’re always keen to learn how we can improve and evolve our service.

CONTACT US

If you have any questions please contact us by phone or fill out the form below.