WHY US
Dependable IT solutions and best-in-class support, so you can focus on what you do best.
SERVICE METRICS
Customer satisfaction is our most important metric. Everything else is secondary.
AVERAGE RESPONSE TIME
(from a real human being)
We respond to 100% of our customer support emails and phone calls within six minutes.
CUSTOMER SATISFACTION
(from 349 reactions in the last 90 days)
We treat all our clients like long-term partners. With ITForce, you have a partner for life.
SLA ATTAINMENT
We guarantee to complete service tickets within a prescribed timeline at least 90% of the time.
WHY CHOOSE ITFORCE
We understand how frustrating it can be for small businesses to have an ageing or underperforming IT infrastructure. Or even worse, an unreliable IT partner. That’s why we never accept an assignment unless we believe we can make a positive difference. With over 15 years of success and 100+ years of combined experience, our technicians will work with you to determine the best support package based on your individual needs, backed by the following guarantees:
- 100% money-back guarantee if you are not completely satisfied with our work within the first 90 days. No conditions, legalese or fine print.
- If within 24 hours we cannot disinfect or restore your data due to a compromised network, we’ll pay the ransomware on your behalf.
- Our file recovery promise guarantees a refund of up to 12 months of your backup services, unlimited services to rebuild your network plus fees to pay for another provider’s backup services for the next year if we cannot recover your files after a data loss.
- Migrate to the cloud based upon our recommendations and we’ll give you 90 days to determine if you made the right move. You can hold us accountable to our claims of quality and performance if you’re not convinced that you made the best possible choice. Contact us and we’ll move you back to your old system with a 100% refund.
With a 98% client support satisfaction rate, it’s no wonder why we maintain such long-term relationships with our clients.
Need assistance?
From cloud integration to backup and recovery, we do it all. Contact our support team today to see if we can resolve your problem on-site or remotely.
MEET OUR EXPERTS
Meet the team responsible for keeping your computer systems safe and secure.
Scott Putman
CEO
Jason Stitt
President
Drew Biglow
New Business Development
Josie Kocsis
Client Account Manager
Daxon Flynn
Sales Administrator
Johanne Shillington
Bookkeeper
Sean Sullivan
Service Coordinator
Matthew Hache
Project Manager
Adam Freeman
Network Administrator
Brendan Balch
Network Administrator
Aaron Chambers
Field Technician
Eli Bokma
Field Technician
Ed Lucy
Field Technician
Unik Givogue
Field Technician
CLIENT TESTIMONIALS
PROVIDE SERVICE FEEDBACK
Let us know how we’re doing. We’re always keen to learn how we can improve and evolve our service.
CONTACT US
If you have any questions please contact us by phone or fill out the form below.
